Q: Where can I find the overview schedule for the conference?
A: View the Schedule page on this event website by navigating to the top menu.

Q: Where do I find more information about the event sessions?
A: Our reimagined conference schedule brings the network together for peer learning and structured networking informed by strategic education sessions applicable to all roles and teams. For more information, visit the Schedule page on this event website and scroll below the schedule overview for more details. 

For more information about our Pre-Continuing Education sessions specifically for technicians, click here.  

Q: What is the suggested attire for the event?
A: Business casual attire is suggested for all Continuing Education Conference activities, including the Awards Program and the Awards Celebration on Saturday, February 13.

Q: Is there a registration fee?
A: There is no registration fee to attend the Continuing Education Conference if you book your resort room accommodations through the Rosen Shingle Creek’s direct booking link that is provided on the registration form.

If you choose not to book your accommodations through the Rosen Shingle Creek’s direct booking link provided during registration, a $70 registration fee will apply per attendee, per day. This fee does not apply to exhibitors participating in Vendor Showcase. Please make checks payable to ABM Franchising Group, LLC, and mail to 501 Technology Drive, Suite 3000, Canonsburg, PA, 15317, Attn: Jim Ventura.

Please note there is a $30 fee to attend the optional Thursday Evening Vendor-Sponsored Kick-Off Event. The $30 event fee will be charged to the credit card you provided, and the merchant account displayed on the payment receipt will be noted as (insert name).

Q: Can I register more than one attendee?
A: Begin the registration process and after the hotel information page, you will see the option to register an additional attendee. You may repeat this process for multiple attendees.

Q: How do I know if my registration form was received?
A: You will receive a registration confirmation email at the email address you listed on the registration form immediately after submitting the form online. The subject line of the email will read “Confirmation for 2027 Continuing Education Conference.” Check your junk or spam email folders if you do not see it. Please save the registration confirmation email.

Q: How do I make a change to my registration after I have submitted the registration form?
A: If you have changes to your existing registration, please follow the instructions here:

Select Register Now and then Modify Registration to login using the email address you registered with and your reference number. The reference number can be found within the confirmation email that was emailed to you after you registered. If you do not have your reference number, select the option to have your reference number emailed to you. You must enter the email address you registered with so that the system recognizes your existing registration.

If you have additional questions or need assistance with the registration form, or have questions after your registration form is submitted, please email ABM@designingevents.com. You will need to contact ABM@designingevents.com if you need to make a change to your existing registration after January 6.

Q: I have registered for the event. Why am I still receiving email reminders to register?
A: If you have already registered for the event and received your registration confirmation via email, you can disregard the reminders to register. Communications will continue to be sent to all invited to attend to keep everyone informed of event updates.

Q: What if I’m unsure of my plans to attend and the deadline to register is approaching?
A: We encourage you to register by the deadline to help ensure room availability at the Rosen Shingle Creek resort. There is no fee for canceling your registration as long as you do so at least five days before the expected arrival date. Late cancellations and no-shows will be charged one night’s room rate and tax to the credit card on file. Please note if you registered for the Thursday Evening Vendor-Sponsored Kick-Off Event, the $30 fee to attend is non-refundable.

Q: How do I cancel my registration and hotel reservation?
A: To cancel your conference registration, please email ABM@designingevents.com.

To cancel a hotel reservation, contact the hotel’s Reservations Office directly at 866-996-6338 and obtain a cancellation number. Please also record the representative’s name and the time of your call.

Hotel cancellations received fewer than five days before the expected arrival date, as well as no-shows, will be charged one night’s room rate and tax to the credit card on file.

Q: How do I request a room at the host resort, Rosen Shingle Creek?
A: To obtain ABM’s special meeting rate, room reservations must be made through the website link provided for registrants. You are not guaranteed a room unless you book through the resort. The link and phone number to book your room will appear after you confirm your registration. It will also be emailed to you.

You must book room reservations for the conference through the resort and mention the conference to receive the group package rate.

Rooms are filled on a first-come, first-served basis, so those who wish to ensure a room reservation at the Rosen Shingle Creek resort are encouraged to submit their completed registration form and book their room as early as possible.

Q: Is there a rewards program applicable to stays at Rosen Shingle Creek resort?
A: Rosen Shingle Creek is part of the “I Prefer” hotel rewards program. You can sign in to the booking site using your “I Prefer” login credentials to get the points for your stay. You can find more information about the I Prefer Hotel Rewards here.

 

Q: When will I receive a room confirmation?
A: Room reservation confirmation details will be emailed to you by the Rosen Shingle Creek resort when you complete your room booking through the provided website link.